FAQs
Customer Questions
🌟 General Questions :
Q1.What is Canvas Crystals by Kishori Kumari?
Canvas Crystals is a soulful collection of handmade art, crystal jewellery, and wellness pieces created by award-winning artist Kishori Kumari under the brand “Canvas Crystals”.
Q2. . Where are you located?
 We are based in India and serve both national and international customers through our website https://canvascrystals.com .
Q3.Are your artworks and products original?
Yes, all our pieces are original, hand-crafted creations. Many artworks have won national and international awards.
Q4.Do you offer custom artwork or crystal designs?
Unfortunately No, we are not in a position to offer customised services as of now.
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Q5.How can I contact your support team?
You can reach us via email at hello@canvascrystals.com or canvascrystals@gmail.com through live chat on our website (English & Hindi support).
📦 Orders & Shipping :
Q6Do you ship internationally?
Yes, we ship worldwide. Shipping charges and timelines vary depending on your location. It could also become necessary to submit your national ID for kyc verifications by Customs staff at the port of disembarkation for the respective locations.
Q7. How long does delivery take within India?
Despatch is within 10 days of firm & confirmed purchase. Delivery typically takes 4–7 business days (from date of shipping) within India depending on your location.
Q8.Which payment methods do you accept?
We accept all major payment methods including credit/debit/UPI for domestic, and PayPal for international buyers.
Q9.How will I know if my order is confirmed?
You will receive an order confirmation email and/or WhatsApp update with your order details.
Q10Can I track my order?
Yes, tracking information will be shared via email/WhatsApp once your order is shipped.
🔄 Returns & Policies :
Q11What is your return policy?
We may consider returns within 7 days of delivery for damaged or incorrect items. Please refer Returns & Refunds Policy for same.
Q12.What if my order arrives damaged?
Please share within 48 hours of delivery clear photos & videos taken immediately at delivery and and we’ll initiate a replacement or refund as may be applicable.
Q13.Do you offer refunds?
Yes, refunds are processed as per our Refund Policy after validating the case, and refunds may be issued in the same original payment method used.
Q14. Where can I read your terms and privacy policies?
Our Terms & Conditions, Privacy Policy, and Refund Policy are available at the bottom footer of every page on our website.
✨ Product-Specific :
Q15.What are healing crystals?
Healing crystals are natural stones believed to carry specific energies that promote well-being, positivity, energy balance and spiritual balance.
Q16.Are your crystals genuine and natural?
Yes, we use only authentic, ethically sourced crystals and stones in all our jewellery and products. No animal matter used or shipped.
Q17. What materials do you use in your artwork?
We use mixed media, natural plant based organic color materials from reputed & established manufacturers, natural textures, 3D embellishments, and archival-quality paints/art materials for durability and uniqueness.
Q18.How should I care for my crystal jewellery ?
Keep it away from water, perfumes, and store in a soft pouch. Regular gentle wiping is ideal. Detailed instructions would also be shipped & are found alongwith our products in website.
🧿 Brand Trust :
Q19. Have you won any art awards?
 Yes! Our artworks have received prestigious honors like the Abanindranath Tagore Award, Gandhi Award, International Art Achiever (Gold), and many more.
Q20. Why should I buy from Canvas Crystals ?
Because every piece is more than a product—it’s a wellness & energy balancing creation with soul, care, and intention behind it. Created by an artist with deep spiritual roots and global recognition.
🌿 Crystals & Healing
Q21. What are wellness & energy balancing crystals and how do they work?
Wellness & energy balancing crystals are natural stones believed to emit vibrations that align with our energy centers, promoting balance, clarity, and well-being.
Q22. Which crystal is best for beginners?
Clear Quartz is ideal for beginners as it amplifies energy and intentions, making it versatile and easy to work with.
Q23. How do I cleanse my crystals?
 You can cleanse crystals using sage smudging, moonlight, salt water (check compatibility), or by placing them on a Selenite slab.
Q24. Do crystals really help with routine daily life problems ?
Yes, crystals like Amethyst, Lepidolite, and Rose Quartz are popularly used for calmness and wellness.
Q25. How can I use Wellness & energy balancing crystals daily?
Wear them as jewelry, place them on your work desk, meditate with them, or keep them under your pillow for nightly Wellness & rejuvenation.
✨ Affirmation Cards & Spiritual Guidance :
Q26. What are affirmation cards and how do I use them ?
Affirmation cards are positive, mindful statements. Pull a card daily or during meditation for emotional clarity and self-guidance.
Q27. Are affirmation cards suitable for children or beginners?
Absolutely! They’re simple, powerful tools for building self-esteem and mindfulness—ideal for all age groups.
Q28. Do your affirmation cards come with a guidebook?
 Yes, each set comes with a beautifully written guide that explains how to use the cards and interpret each affirmation.
Q29. What makes your affirmation decks unique?
Our decks are hand-designed, spiritually intuitive, and infused with Wellness & energy balancing intentions—crafted from original artwork by Kishori.
Q30. Can I gift an affirmation card deck?
Definitely. These make meaningful gifts for birthdays, festivals, or anyone needing positivity and wellness support.
🎨 Sculptural & Digital Art :
Q31. What is physical sculptural painting?
It’s a unique blend of sculpture and painting—3D textures layered with hand-painting techniques to create dimensional spiritual art.
Q32.Are these artworks hand-made?
Yes. Every piece, including our Radha-Krishna / Divinity art, is 100% original and hand-made by award-winning artist Kishori Kumari.
Q33. Can I commission custom artwork or portraits?
Regrets as of now but custom orders for wall art, spiritual themes, or personalized digital portraits maybe brought up in due course —contact us via the website or GMB chat.
Q34. What is the difference between digital art and hand-made art?
Digital art is created using digital tools, perfect for prints and NFT platforms. Hand-made art is physically painted and textured.
Q35. Are your artworks collectible or suitable for décor?
Absolutely! Our pieces are both spiritually enriching and visually stunning—ideal for collectors, homes, or meditation spaces.
📦 Shipping, Payment & Customer Service :
Q36.Do you ship internationally?
Yes, we ship worldwide with tracking and safe packaging. Delivery timelines vary by country.
Q37.What payment methods do you accept?
We accept UPI, bank transfer, PayPal, and major credit/debit cards.
Q38. Can I return or exchange a product?
 Yes, please refer to our Returns & Refunds Policy for eligibility, timelines, and steps.
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Q39.How can I contact customer support?
Reach us via the chat button on our website or DM thru our socia media presence, available Mon–Sat, 10 AM to 6 PM (English & Hindi).
Q40.Are your products verified or certified?
 Our crystals are ethically sourced and artwork is original. We provide authenticity details on request.
