FAQs
Customer Questions
General Questions
Q1. What is Canvas Crystals by Kishori Kumari?
Canvas Crystals is a soulful collection of handmade art, crystal jewellery, and healing pieces created by award-winning artist Kishori Kumari under the brand “Kishori’s Canvas Crystals”.
Q2. Where are you located?
We are based in India and serve both national and international customers through our website www.canvascrystals.com
Q3. Are your artworks and products original?
Yes, all our pieces are original, hand-crafted creations. Many artworks have won national and international awards.
Q4. Do you offer custom artwork or crystal designs?
Unfortunately No, we are not in a position to offer customised services as of now.
Q5. How can I contact your support team?
You can reach us via email at magicgarden.healing@gmail.com or through live chat on our website (English & Hindi support).
Orders & Shipping
Q6. Do you ship internationally?
Yes, we ship worldwide. Shipping charges and timelines vary depending on your location. It could also become necessary to submit your national ID for kyc verifications by Customs staff at the port of disembarkation for the respective locations.
Q7. How long does delivery take within India?
Despatch is within 10 days of firm & confirmed purchase. Delivery typically takes 4–7 business days (from date of shipping) within India depending on your location.
Q8. Which payment methods do you accept?
We accept all major payment methods including (credit/debit/UPI) for domestic, and PayPal for international buyers.
Q9. How will I know if my order is confirmed?
You will receive an order confirmation email and/or WhatsApp update with your order details.
Q10. Can I track my order?
Yes, tracking information will be shared via email/WhatsApp once your order is shipped.
Returns & Policies
Q11. What is your return policy?
We accept returns within 7 days of delivery for damaged or incorrect items. Photos and Videos during acceptance/opening box are required to consider the case favorably.
Q12. What if my order arrives damaged?
Please share clear photos and videos within 48 hours of delivery, and we’ll initiate a replacement or refund as applicable.
Q13. Do you offer refunds?
Yes, refunds are processed as per our Refund Policy after validating the case, and refunds may be issued in the same original payment method used.
Q14. Where can I read your terms and privacy policies?
Our Terms & Conditions, Privacy Policy, and Refund Policy are available at the bottom of every page on our website.
Product-Specific
Q15. What are healing crystals?
Healing crystals are natural stones believed to carry specific energies that promote well-being, positivity, and spiritual balance.
Q16. Are your crystals genuine and natural?
Yes, we use only authentic, ethically sourced crystals and stones in all our jewellery and products.
Q17. What materials do you use in your artwork?
We use mixed media, natural plant based organic color materials from reputed & established manufacturers, natural textures, 3D embellishments, and archival-quality paints/art materials for durability and uniqueness.
Q18. How should I care for my crystal jewellery?
Keep it away from water, perfumes, and store in a soft pouch. Regular gentle wiping is ideal.
Brand Trust
Q19. Have you won any art awards?
Yes! Our artworks have received prestigious honors like the Abanindranath Tagore Award, Gandhi Award, International Art Achiever (Gold), and many more.
Q20. Why should I buy from Kishori’s Canvas Crystals?
Because every piece is more than a product—it’s a healing creation with soul, care, and intention behind it. Created by an artist with deep spiritual roots and global recognition.
Crystals & Healing
Q21. What are healing crystals and how do they work?
Healing crystals are natural stones believed to emit vibrations that align with our energy centers, promoting balance, clarity, and well-being.
Q22. Which crystal is best for beginners?
Clear Quartz is ideal for beginners as it amplifies energy and intentions, making it versatile and easy to work with.
Q23. How do I cleanse my crystals?
You can cleanse crystals using sage smudging, moonlight, salt water (check compatibility), or by placing them on a Selenite slab.
Q24. Do crystals really help with stress and anxiety?
Yes, crystals like Amethyst, Lepidolite, and Rose Quartz are popularly used to calm the mind and reduce anxiety
Q25. How can I use healing crystals daily?
Wear them as jewelry, place them on your work desk, meditate with them, or keep them under your pillow for nightly healing.
Affirmation Cards & Spiritual Guidance
Q26. What are affirmation cards and how do I use them?
Affirmation cards are positive, mindful statements. Pull a card daily or during meditation for emotional clarity and self-guidance.
Q27. Are affirmation cards suitable for children or beginners?
Absolutely! They’re simple, powerful tools for building self-esteem and mindfulness—ideal for all age groups.
Q28. Do your affirmation cards come with a guidebook?
Yes, each set comes with a beautifully written guide that explains how to use the cards and interpret each affirmation.
Q29. What makes your affirmation decks unique?
Our decks are hand-designed, spiritually intuitive, and infused with healing intentions—crafted from original artwork by Kishori.
Q30. Can I gift an affirmation card deck?
Definitely. These make meaningful gifts for birthdays, festivals, or anyone needing positivity and emotional support.
Sculptural & Digital Art
Q31. What is physical sculptural painting?
It’s a unique blend of sculpture and painting—3D textures layered with hand-painting techniques to create dimensional spiritual art.
Q32. Are these artworks hand-made?
Yes. Every piece, including our Radha-Krishna art, is 100% original and hand-made by award-winning artist Kishori Kumari.
Q33. Can I commission custom artwork or portraits?
We Regret at the moment as we are not in a position to Offer cutom orders nor anything personalized at the moment.
Q34. What is the difference between digital art and hand-made art?
Digital art is created using digital tools, perfect for prints and NFT platforms. Hand-made art is physically painted and textured.
Q35. Are your artworks collectible or suitable for décor?
Absolutely! Our pieces are both spiritually enriching and visually stunning—ideal for collectors, homes, or meditation spaces.
Shipping, Payment & Customer Service
Q36. Do you ship internationally?
We accept UPI, bank transfer, PayPal, and major credit/debit cards.
Q37. What payment methods do you accept?
We accept UPI, bank transfer, PayPal, and major credit/debit cards.
Q38. Can I return or exchange a product?
Yes, please refer to our Refund Policy for eligibility, timelines, and steps.
Q39. How can I contact customer support?
Reach us via the chat button on our website or GMB page, available Mon–Sat, 10 AM to 6 PM (English & Hindi).
Q40. Are your products verified or certified?
Our crystals are ethically sourced and Certified and artworks are original. We provide authenticity details on request.